We invited members of our community to share their experiences and perspectives of aged care services. Disclaimer: These stories have not been independently verified. They do not necessarily represent the opinion of Aged Care Reform Now and are shared for information purposes only.
My mum went into age care with compromised health due to a medical mistake. We were told it’s a great place. There were always problems. She started to get assaulted by staff, then incredible time in lockdown, then she got Covid-19 and I had to call an ambulance to get her to hospital. The so-called nurses at the home said ‘she only has it mildly’. Her belongings were returned damaged, missing, and in medical waste bags.
Do you need to lodge a complaint? We have information on which government agency to contact, and how to explore legal support here: https://agedcarereformnow.com.au/resolving-complaints/where-to-make-an-aged-care-complaint/
Do you need support? OPAN provides free services to support older people and their representatives address issues related to Commonwealth-funded aged care services and informs people of their rights and responsibilities: 1800 700 600 or opan.com.au