Where to go if you have a complaint about an aged care service
You have several choices available to you if you want to lodge a complaint. The first option is to give your feedback directly to senior staff if you feel safe to do so. This helps to build collaborative and healthy relationships. All providers will have a complaints policy that outlines how they will manage your complaint.
There are a range of government agencies that you can also contact to lodge a complaint. Information for who to contact is listed below.
Government agencies where you can lodge a complaint
Aged Care Watch
Aged Care Watch allows aged care workers, residents, and family members to report and visually represent the thousands of understaffing and workload issues in aged care facilities across Australia.
It is an initiative of The United Workers Union aimed to raise community awareness to put real pressure on decision-makers to fund more care-time.
Add your report at https://www.agedcarewatch.org.au/.
Note, this is not an official complaints service.