Is the star rating system working?

The ABC is doing a story about two issues in aged care:

  1. serious incidents in aged care, and
  2. the star rating system.

Has your loved one been involved in a serious incident which was reported to the Aged Care Quality and Safety Commission but the nursing home still got three, four or five stars on the star rating system?

It’s also the case that the regulator could find the facility fails some of its standards but it still gets a great four or five star rating which is misleading for families looking to put someone in care.

Would you be willing to speak about it to the ABC?

If any of this sounds like your experience, get in touch by email to

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