We invited members of our community to share their experiences and perspectives of aged care services. Disclaimer: These stories have not been independently verified. They do not necessarily represent the opinion of Aged Care Reform Now and are shared for information purposes only.
I know there are lots of negative stories about Aged Care Facilities.
I’m going to share my positive experience…
Medically, we had to place our 91-year-old mother in an Aged Care Facility in August 2021. I was dreading the process but deep down we all knew it had to be the next step. My mum will be 93, in December.
I am so very happy with where she is. I know firsthand that she is really well cared for.
The staff are absolutely amazing! I credit all of the staff for all that they do. It’s a really tough gig. They are such hard workers! Only for special people.
I was extremely lucky to have found this wonderful facility during [the COVID-19] lockdown! Only through phone calls & emails but I developed a great feeling via my interactions. My instincts were spot on!
I continue to feel very pleased and at ease with my mother’s care. I know that she is in very good hands. I visit her a couple of times a week. I always look forward to visiting my mum & spending quality time with her, in her new home away from home.
~ Maria Oliveri
Do you need to lodge a complaint? We have information on which government agency to contact, and how to explore legal support here: https://agedcarereformnow.com.au/resolving-complaints/where-to-make-an-aged-care-complaint/
Do you need support? OPAN provides free services to support older people and their representatives address issues related to Commonwealth-funded aged care services and informs people of their rights and responsibilities: 1800 700 600 or opan.com.au