We invited members of our community to share their experiences and perspectives of aged care services. Disclaimer: These stories have not been independently verified. They do not necessarily represent the opinion of Aged Care Reform Now and are shared for information purposes only.
Several staff lodged a complaint with the ACQSC (Aged Care Quality & Safety Commission) about the standards of care in the aged care home we work. They received 9 separate complaints. Someone from head-office came and ripped us all to shreds. We were told we should not have done this. I feel she gagged us from complaining. If we don’t speak up on behalf of the residents about appalling standards of care, who will?
Do you need support? OPAN provides free services to support older people and their representatives address issues related to Commonwealth-funded aged care services and informs people of their rights and responsibilities: 1800 700 600 or opan.com.au