We invited members of our community to share their experiences and perspectives of aged care services. Disclaimer: These stories have not been independently verified. They do not necessarily represent the opinion of Aged Care Reform Now and are shared for information purposes only.
My grandmother died on 21 December from sepsis. Nan was so unwell and our family tried and tried to get her help. The only help she received was antipsychotic medication to try and calm her and stop her crawling around the floors of the facility. Without appropriate treatment, she progressed from delirium into septic shock and died.
My nan died in pain with bruises, carpet burns, agitated, confused, and begging us to go home. I’m still in disbelief!
Do you need to lodge a complaint? We have information on which government agency to contact, and how to explore legal support here: https://agedcarereformnow.com.au/resolving-complaints/where-to-make-an-aged-care-complaint/
Do you need support? OPAN provides free services to support older people and their representatives address issues related to Commonwealth-funded aged care services and informs people of their rights and responsibilities: 1800 700 600 or opan.com.au