Sharing our stories

By sharing our experiences, we can show the impact of aged care services on people’s lives. We encourage you to share your story of the aged care system and tell us what can be learnt from what has happened to you. Your story can be short or long; positive or negative. For legal reasons, we do not name providers. However, you can use your name or choose to be anonymous. Submit your story here.

Being gagged from complaining

February 20, 2021
Several staff lodged a complaint with the ACQSC (Aged Care Quality & Safety Commission) about the standards of care in the aged care home we work. They received 9 separate complaints. Someone from head-office …

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Why is it that older people lose their agency when they move into residential aged care?

February 17, 2021
My step-mother recently moved into aged care in a rural community-based not-for-profit facility. The staff are wonderful, they respect her, they get her. Although she has poor vision she has managed to learn the …

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We work in this sector because we care about people

February 9, 2021
I started working in aged care in 2016, and while it’s always been a hard job, back then it was still possible to do it to a high standard. Since the current federal government …

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Being ‘blacklisted’ after providing feedback about a respite stay

February 9, 2021
This residential aged care centre gave the initial impression of being a 4-star hotel but it failed miserably in staffing levels, staff training, communication, nutritious food, and management.

We felt there was a considerable fragmentation of services offered

February 9, 2021
This is the first of two stories submitted by this community member. My 83-year-old husband, W.S., had a long medical history, including – years of skin graft issues from leg damage as a child …

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There is no regulation about leaving residents on their own

February 9, 2021
My mum is in a nursing home two hours away from me. Her home have what they call pods which are 8-10 bed units that are set up like a home with lounge dining …

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Sharing the good experiences of aged care

February 8, 2021
My parents entered care in January 2018. They had been living with me in the hope of keeping them out of care but then dad lost his mobility, and mum had memory loss. They …

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